Last updated: 6 July 2025
At Pal DMC, your privacy is important to us. As a digital marketing agency based in Dubai, we are committed to protecting the personal information you share with us through our website paldmc.com and associated platforms. This Privacy Policy explains how we collect, use, and protect your data in accordance with the UAE Personal Data Protection Law (PDPL) and, where applicable, the GDPR.
1. Information We Collect
We collect personal information you voluntarily provide through website forms, emails, WhatsApp, or during consultations and events. This may include your name, contact number, email address, company name, job title, and project details. We also collect technical data automatically, such as IP address, browser type, pages visited, time spent on the site, and general location through cookies and analytics tools. In some cases, we may also access public information from social media platforms like Instagram, Facebook, or LinkedIn.
2. How We Use Your Information
Your information is used to respond to inquiries, provide proposals, deliver digital marketing services, and support client relationships. We may also use it to send newsletters, service updates, or event invitations if you have opted in. Additionally, we analyze usage data to improve our website performance and campaign effectiveness. In certain cases, data is processed to meet legal or contractual obligations.
3. Cookies and Tracking
We use cookies and similar technologies to enhance user experience, track analytics, and support ad campaigns. You can manage cookie preferences through your browser settings or decline non-essential cookies via our cookie banner.
4. Data Sharing
We do not sell your personal information. However, we may share data with trusted third parties such as hosting providers, CRM platforms, advertising tools (e.g., Meta, TikTok), payment processors, legal or financial consultants, and government authorities where legally required. All partners we work with are expected to follow strict data protection standards.
5. International Data Transfers
Some of our tools and service providers operate internationally. When transferring your data outside the UAE, we ensure compliance through legally approved safeguards, such as standard contractual clauses or other mechanisms outlined by the PDPL.
6. Data Retention
We retain personal data only for as long as necessary for its intended purpose or as required by law. Inquiry-related data may be stored for up to two years, while client project files may be retained for up to seven years for accounting and legal purposes.
7. Your Rights
You have the right to access your data, request corrections, object to or restrict processing, request deletion where applicable, and withdraw your consent for marketing communications at any time. You may also request a digital copy of your data. To exercise any of these rights, please contact us via the email listed below.
8. Data Security
We implement a range of technical and organizational measures to safeguard your data, including SSL encryption, secure server access, internal access controls, and regular security reviews. While we strive to protect your information, no system can be 100% secure.
9. External Links
Our website may include links to social media platforms such as Instagram, Facebook, or LinkedIn. We are not responsible for the privacy practices of these external websites and recommend reviewing their individual privacy policies before sharing any personal data.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal requirements. The latest version will always be available at paldmc.com with the effective date clearly mentioned. For significant changes, we may provide additional notice via email or on the site.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Pal DMC FZ-LLC
Iris Bay – Office 2505, 25th Floor, Business Bay, Dubai, United Arab Emirates
Phone: +971 56 774 1339
Email: pal@paldmc.com
Social: Instagram | Facebook | LinkedIn
You may also raise a complaint with the UAE Data Office or relevant regulatory authority if you feel your data rights are not being respected.